Privacy Policy

Hacore Innovations ("Hacore Innovations", "we", "us", or "our") is committed to protecting the privacy of visitors, customers, and partners who interact with our website www.hacoreinnovations.in and our IT, networking, cloud, security, and software services (collectively, the "Services").

1. Information We Collect

We collect information that you provide directly to us and information gathered automatically when you use our Services.

Information you provide

• Contact details — name, business name, email address, and phone number submitted through our contact forms or enquiries.
• Project information — the service area you are interested in and details you share about your requirements.
• Correspondence — records of communications when you email, call, or otherwise contact us.

Information collected automatically

• Usage data — pages visited, time spent, referring URLs, and similar analytics.
• Device & technical data — IP address, browser type, operating system, and device identifiers.
• Cookies — as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the Services you request;
• Prepare quotes, proposals, and deliver IT solutions and support;
• Operate, maintain, and improve our website and offerings;
• Send service-related communications and, where permitted, relevant updates;
• Comply with legal obligations and protect against fraud or misuse.

3. Legal Basis for Processing

We process personal data where we have a lawful basis to do so, including your consent, the performance of a contract with you, our legitimate business interests, and compliance with applicable law.

4. Sharing of Information

We do not sell your personal information. We may share it with:

• Service providers who support our operations (e.g. hosting, email, and analytics providers) under appropriate confidentiality obligations;
• Technology partners and vendors where necessary to fulfil a product order or deployment you have requested;
• Authorities when required by law, regulation, or valid legal process.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal and contractual obligations, and to resolve disputes.

6. Data Security

We implement reasonable technical and organisational measures — including access controls, secure infrastructure, and encryption where appropriate — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

Our Services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated through our website.