Refund & Cancellation Policy

We want you to be confident in your engagement with Hacore Innovations. This policy explains how cancellations and refunds are handled for both hardware products and IT services. Specific terms agreed in a signed quotation or service agreement take precedence over this general policy.

1. Services

Project & consulting services

• Service engagements are billed according to the milestones, schedule, or retainer set out in the relevant proposal or agreement.
• You may request cancellation of an ongoing engagement in writing. You will be invoiced for all work completed and costs committed up to the cancellation date.
• Advance payments or deposits made to reserve resources or procure materials are non-refundable to the extent those resources have been allocated or costs incurred.

Subscriptions & managed services

• Recurring services (such as Annual Maintenance Contracts, monitoring, hosting, and email) may be cancelled with prior written notice as specified in the agreement.
• Fees already paid for the current billing cycle are generally non-refundable, and service continues until the end of that cycle.

2. Products & Hardware

• Returns of hardware products are accepted only for items that are defective, damaged in transit, or incorrectly supplied, and must be reported within 7 days of delivery.
• Returned items must be unused, in original condition, and include all original packaging, accessories, and documentation.
• Refurbished hardware is supplied under the specific warranty terms stated at the time of sale and is subject to those terms.
• Custom-configured, special-order, or software-licensed products may not be eligible for return once supplied or activated.

3. Warranty Claims

Manufacturer-warranted products are serviced or replaced in accordance with the applicable manufacturer warranty. We will assist in facilitating valid warranty claims with the relevant vendor or manufacturer.

4. Requesting a Refund or Cancellation

To request a cancellation, return, or refund, please contact us with your order or project reference and relevant details:

1. Email info@hacoreinnovations.in or call +91 8309866530.
2. Provide your invoice/order number, a description of the issue, and supporting evidence (e.g. photographs for damaged goods).
3. Our team will review your request and respond with the next steps.

5. Refund Processing

• Approved refunds are processed to the original payment method within a reasonable period, typically 7–14 business days of approval.
• Shipping, handling, and any non-recoverable third-party charges may be deducted where applicable.
• Timelines for the amount to reflect in your account depend on your bank or payment provider.

6. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Last updated" date above reflects the current version.